How do customers return items?
Customers must call 1-888-860-2323 to request a Return Authorization number. Any product returns must first be authorized by a Customer Service Representative. No refunds will be processed without first receiving a valid return authorization number.
What can be returned?
Only unopened bottles may be returned. Any broken bottles may be returned for an exchange.
When do items need to be returned by?
All returns authorizations must be made within 30 days of purchase and may be subject to an in-house credit.
Where do items need to be returned to?
Heart and Weight Institute
2235 East Flamingo Rd #208
Las Vegas, NV 89119
Shipping for returns?
Customers are responsible for any shipping charges for returns.
Credit for returns?
All returned unopened bottles will be refunded in the same means the product was paid for. Returns fees may apply.
Time of delivery?
We ship out the products via USPS the next day after the order is received and the payment is confirmed. Products are expected to arrive within 7 business days.
TO CANCEL RECURRING CHARGES, PLEASE CALL YOUR CUSTOMER SERVICE REPRESENTATIVE AT 888-860-2323 24 HRS PRIOR TO BILLING DATE